Forgive the interest!

By Kim Harris, M.Ed.

Distinctive Voice Consulting

July 2023

 

  

The Supreme Court’s decision, among others this week, to strike down Biden’s student loan forgiveness plan saddens me. But as I pan out on this issue, I should have seen this decision coming. A plan has been in place for many years to build this conservative court to rule accordingly. As I reflect on this week’s decisions, I have become clear on America’s priorities: capitalism and democracy. If you are a democratic country being attacked by a communistic country, the American financial flood gates are wide open. If you are an American big business and your highly paid executives ruin your business with poor decisions that threaten the livelihoods of the middle-class worker tax base, be ready for America to “make it rain” for you. But if you are a hard-working middle-class citizen, get ready to get sandwiched in: by your debt and by your taxes. In my view, we the middle class, are the backbone of America. America spends, we pay. If we middle-class folks have a need, we have to take out a loan. The calvary isn’t coming for us. The wealthy have tax shelters and the poor, well they have nothing to give, so that leaves us hard-working middle-class folks to support the government. Heck, even a former U.S. president stated that he is smart because he doesn’t pay taxes which implies that we, the hard working middle-class, aren’t smart for supporting our country with our tax dollars.

 

There are a myriad of reasons why people carry student loan debt. I wrote about my reasons for taking out student loans last fall and I will repost for you below. In this report update I’d like to say that I am hopeful that America will be more equitable in the distribution of its financial resources. Rich people don’t need to borrow money to send their kids to college and poor people can rely on federal financial aid. Everyone in between is left with loan options that are impossible to pay back due to interest. If our nation’s leaders will not waive student debt principal, at least forgive the interest!

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Student Loan Forgiveness from an Equity, Diversity & Inclusion Lens

Fall 2022

 By Kimberly Harris, M.Ed.

Distinctive Voice Consulting

www.DistinctiveVoiceConsulting.com

 

After my divorce I found myself in the position where I was a stay-at-home mother with three kids to raise. At the time of my divorce, I had been out of the work force for seven years and my skills were outdated. So, I decided to return to college to earn a Master’s degree in education. I worked part-time and went to school part-time while raising two school aged boys and a high school daughter. I did this with little financial support which made things really tight. So, to give myself breathing room, I decided to take out student loans to make ends meet. I figured once I graduated, I could get a full-time job and pay back those loans. I took out those loans twelve years ago and due to interest, job lay-offs, and various other setbacks, I am still paying those loans off today. For me, the $10,000 in student loan forgiveness is a blessing because that amount basically covers the interest on my loans over the years. Having this forgiveness waive my interest seems fair to me because I will pay back what I borrowed. The tax payers will not be paying for my circumstances.

 

I share my story to enlighten folks on the diversity of reasons for student loan debt. I don’t know many folks who borrow money when they don’t need it so in my view, there is a story of need behind every student loan. When I look at the polarization on this issue, I see a political divide between those who support student loan forgiveness and those who don’t: Democrat versus Republican. This year, Rep. Mike Gallagher (R-WI), alongside Reps. Greg Murphy (R-NC) and Dusty Johnson (R-SD), introduced the “Stop Reckless Student Loan Actions Act of 2022” bill. Among other things the bill would prohibit the president from cancelling outstanding federal student loan payments due to a national emergency and forgive $10-$20K in student loan debt for Americans making less than $125K per year. I see two issues here: waiving interest on loan payments during a national emergency and forgiving $10-$20K of debt outright. This bill addresses both of these matters and claims that the forgiveness of interest and payments during a national emergency disproportionately benefits higher income earning borrowers. This may be true for people who earn more than $125,000 per year and can afford to pay their student loans, but the second matter of the $10-$20K loan forgiveness for people earning less than $125,000 per year does not disproportionately benefit high income earners, but the contrary. It allows for a break and financial support for middle class and lower income families, and mostly people of color who are struggling to repay their student loans.

 

Across the board, statistics show that:

 

·       More than 1 in 5 U.S. families hold student loan debt (totaling $1.6 trillion dollars)

·       Black families borrow student loans at higher rates than other races- and own more debt

·       Many families where the student loan borrower didn’t finish college, still hold substantial amounts of student loan debt

·       The least wealthy Americans are most likely to own student loan debt- and owe more of it

 

What this tells me is that those who oppose student loan debt forgiveness are waging a war against Black and poor people in America. Biden’s student loan bail-out plan is estimated to cost between $469-$519 billion dollars. It is quite an expensive plan, but what will be the gain to the economy from these Americans with this new financial freedom? Proponents of student loan forgiveness are trying to kick start debtors’ lives by relieving some of the burden of student loan debt. Many borrowers have put off starting families and buying homes, activities that are the bedrock of feeding the U.S. economy.

 

Opponents of student loan forgiveness assert that such a bail out would trigger inflation. The jury is still out on this as economists are divided on whether or not student loan forgiveness based on Biden’s plan would trigger inflation. And on the matter of inflation, where were these fiscal stewards and their concerns of inflation when the U.S. government funded the war in Iraq to the tune of $1.922 trillion dollars? A war over weapons of mass destruction that were later determined to not have existed. Where were these stewards when the taxpayers bailed out the banking industry in 2008-2009 with the Troubled Asset Relief Program (TARP) to the tune of $498 billion dollars? Tax payers bailed out the banks then the banks turned around and foreclosed on many of these same taxpayers’ homes and 4,500 of these folks in the banking industry gave themselves million-dollar bonuses.

 

It is quite obvious to me that certain Americans favor supporting business over people. But I believe we need to support both, fairly. Helping business does benefit society because businesses employ people. Similarly, helping people benefits society because people are consumers that spend to drive our economy. If people don’t have jobs, they cannot spend. If people are in debt, they forego major purchases and spend less. Both help our economy and are important. Supporting student loan forgiveness benefits our society by helping relieve the burden of all borrowers, but particularly people of color who borrow in greater numbers. People of color who are aspiring to obtain an education to increase their skills so that they can have a higher income, a better way of life and be greater contributors to our tax base. I see great equity in helping people educate themselves when they are not born with silver spoons in their mouths and come from families that could not help them pay for college. Each borrower has a story. Whether it is an immigrant that has come to America for a better life, or a divorced parent who is trying to kick start their career, education is a good thing and that is why I believe that student loan debt cancelation for lower income families in an equitable initiative.

 

If you are interested in training and more conversations about equity and inclusion, please contact me at DistinctiveVoiceConsulting@gmail.com or visit my website www.DistinctiveVoiceConsulting.com

 

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American Culture: A Melting Pot or Aggregated Independent Cultures?

MAY 2023

by Kim Harris, M.Ed.

Distinctive Voice Consulting 

 

America is polarized. I strongly believe dialogue is key to healing divide and polarization. One source of division in America is race. Race is social construct that was created in the United States to control wealth. European Americans, as the dominant culture in the United States wanted to keep wealth, power, and control so they created race to divide African-Americans and poor whites from unifying against wealthy whites during the 17^th Century (research Bacon’s Rebellion for more information.)

One downside of the construct of race, among many, is its ability to disassociate people from their ancestry. I see examples of this disassociation in my workshops where I find that some of my European American participants express that they feel no sense of culture as Americans and that they do not have a sense of identity outside of their whiteness. These confessions sadden me because I think about where their ancestors came from and possibly what their ancestors fled from to come to America for a better life. After all, with the exception of Native Americans, all Americans are immigrants from different parts of the globe with customs and traditions associated with those countries of origin. Perhaps unlike myself, everyone does not feel a connection to the culture of their ancestors.

Then I had a cultural appropriation epiphany about this notion that some of my European American workshop participants feel no sense of culture outside of their whiteness: could the lack of connection to ancestry of origin be why some European Americans do not feel like they are appropriating the culture of another? Additionally, could America, the giant melting pot, be a contributing factor to this? Since America is a melting pot, could some feel everything they see from different cultures here belongs to everyone? After all, if one feels no sense of individual culture, but sees a mix of culture from people of diverse ancestry around them, what is the problem with appropriating dress or music for example, from a fellow American?

 

This conversation spurned my inquisitive mind and birthed the idea for my next workshop, which aims to help people grow and give them the language to hold these types of conversations. In order to unpack this topic, we first need to define what culture is, what race is, and what ethnicity is to establish common understanding. Then we can progress to discuss what culture means to each individual based on their ancestry and family traditions. It is my hope that individuals leave this workshop with a greater understanding of themselves, their community, and America as a whole.

 

With so much division and polarization in our country, it is my desire that this discussion will be a unifying one, helping participants have greater respect for themselves, their neighbor and ultimately create a sense of unity and belonging.

I hope that you can join me for this conversation. To register, click here.

For more information on equity, diversity and inclusion training and consulting visit: www.DistinctiveVoiceConsulting.com

 

Cultural Appropriation: What is it and where is the line?

APRIL 2023

by Kim Harris, M.Ed.

Distinctive Voice Consulting

It was Halloween season in 2014 and I went to my favorite exercise dance class at my local gym. We were asked to dress up in costume for the class to celebrate Halloween. I think I wore some bright colors and a cape to fashion some type of super hero costume. While in the class, I looked over a couple of rows and saw a woman of European ancestry wearing a pink Afro-wig. It looked funny and silly but then it hit me, I also felt a small sting. As a woman of color whose hair is naturally Afro-like, what was I to make of this woman using a hair style, that is natural to me, as a goofy costume? Did I feel appreciated in that moment? I think not. Did I feel that this woman was paying my culture a compliment? Not at all. Then what was this dynamic and how should I feel? I later learned this feeling to have a term associated with it, cultural appropriation.

I pondered the situation and after class decided to say something to the woman, but what would I say? She certainly had a right to dress and wear what she wanted to. After all, this is a free country. But what does freedom really mean? Do we get to do whatever we want because we can? I approached the woman after class, introduced myself and explained that I found her wig offensive because I felt that she was making a joke of my culture by wearing the wig. The woman became immediately defensive and said she didn’t mean it that way but that she was just having fun.

Fast-forward to 2017 and I belonged to an office building that had an annual Halloween party. I had an instinctive feeling that this particular white office colleague would wear an Afro wig so I pre-empted the situation and asked him not to wear one if he was planning to. His reply? “Why would that offend you? I don’t get offended when you straighten your hair.” “Oh no he didn’t,” I thought to myself. These two scenarios are not the same. Minorities in the United States who straighten their hair for the most part are assimilating to the dominant culture to be able to find work and make a living, while members of the dominant culture wearing minority hair styles, some of whom may be appreciators, are sometimes making a character of the minority culture being emulated. Conversations need to be had to gain better understanding of our motives and learn how to be appreciative or our differences.

In 2018 I had a feeling that I was the cultural appropriator. I joined a band with my husband and his friends. We started out playing smooth jazz, then graduated to other genres such as pop and then we ventured over to Reggae. I began studying Reggae songs and found myself emulating the accent of the singer in order to sound like the song. One day while practicing I began to feel like an imposter, like I wasn’t being true to myself. I was emulating the accent of someone who shared my race, but not my culture. Was I appropriating? I told the band I didn’t feel comfortable mimicking the accent of another culture. Interestingly, our one white band member didn’t see an issue with it. But I had to go by my gut and opted not to publicly sing this song for profit.

Cultural appropriation has been a big topic in the United States over the past few years and can be quite confusing because defining it heavily depends on context. Cultural appropriation can be seen across all aspects of society. It is behind the push to change mascots of sports teams, like the formerly known professional football team the Washington Redskins now named the Washington Commanders (name change in February of 2022),

               

 

 

or the Paris fashion show Comme Des Garcons having white models wear blonde corn row wigs in 2020.

 

Cultural appropriation has is also a big topic in the music industry where some argue that white musicians are emulating and capitalizing off of black music and taking opportunities and wealth from black artists. Think Elvis, rapper Eminem, Macklemore, Adele or Justin Timberlake.

And don’t forget about Hollywood who had white actors playing people of color. Think of Elizabeth Taylor playing Cleopatra in 1963, or Johnny Depp playing a Native American in the 2013 version of “Lone Ranger,” or Laurence Olivier playing a black-faced Moor in Othello in 1965.

 

And what about black actors playing white people? Is this cultural appropriation? Think of Marlon and Damon Wayans in the 2004 movie White Chicks.

              

 

The conversation is a complex one and very necessary. Are you interested in having a respectful conversation about cultural appropriation? If so, please visit: https://www.distinctivevoiceconsulting.com/store/cultural-appropriation-what-is-it-and-wheres-the-line-workshop-thursday-april-20-2023-1000-am-12-noon-pst-via-zoom to see the learning outcomes and register for this workshop or for more information on the additional services of Distinctive Voice Consulting visit www.DistinctiveVoiceConsulting.com

 

 

Critical Race Theory- Pro or Anti-American?

MARCH 2023

by Kim Harris, M.Ed.

Distinctive Voice Consulting

 

One of the things I value most about being American is the freedom to choose our religion, the freedom to choose our careers, the freedom to choose where we’d like to live, but most importantly I value freedom of speech. Our country was founded on democracy and in a democracy, we listen to various perspectives which stems from our diverse backgrounds. As a diversity trainer and consultant, I honor various perspectives and focus on elevating diverse perspectives so that we can learn from one another and respect our differences.

 

In 2020 the United States and the world experienced a racial awakening. We witnessed disparities in health care and wellness which Covid-19 highlighted and we recognized disparities in policing in black and brown communities.  Having taught about equity, diversity and inclusivity since 2013, I was overjoyed to see every day Americans talking about systemic racism, inequity and disparities of achievement in black and brown communities as compared to their white counterparts. When I started my business in 2013, people asked me why I was talking about diversity and inequity, fast forward to 2020 and I felt as if the world was ready to hear what I had been teaching about for so many years. People were ready to talk about systemic racism and I was overjoyed. Then the pendulum began to swing in the other direction. Some people felt that the open discussions that our country was having about race and inequity was not a good thing. It made people feel uncomfortable. And when you look at equity like a piece of pie, and someone points out that some people have been receiving more pie while others are receiving less pie, unrelated to the work ethic of both groups, it can be uncomfortable. And instead of being fair, those that are enjoying more pie decry, “Why don’t the other people make another pie for themselves?” They can’t. There’s only one pie!

 

And in some respects, we cannot point the finger at those who are enjoying more pie for taking advantage of a system that is structured for them to receive more pie whether they have achieved it or not. This system is referred to as systemic racism. This is behind the creation of Critical Race Theory (CRT). CRT helps to explain systemic racism through an academic and legal framework. This framework allows people to analyze American systems such as laws, policies and institutions that uphold and reproduce racial inequalities in America leading to some folks getting more than their fair share of that pie.

 

The theory is credited to have been initiated by the late Harvard law professor Derrick Bell. Bell initiated teaching about racial disparities in law and how race and law interact. Bell resigned from Harvard over what he claimed was discriminatory hiring practices. Later, student Kimberle Crenshaw enrolled at Harvard after Bell’s departure and picked up the torch along with other fellow students to explain the importance of understanding racial inequities through a legal lens.

 

The inequities in 2020 gave rise to a resurgence in the discussion in this theory but as stated earlier, the pendulum swung leading to a backlash by conservative Americans, who did not want the fact that some people were having more pie, exposed. CRT had been transformed into the new anti-American theory that is dividing our nation. In other words, exposing systems of inequity and looking at the history of these systems became synonymous with being divisive, blaming white people for what others did in the past, and teaching Americans to hate America. Proponents of CRT believe that it provides a lens to teach the whole truth about systemic inequity in America and that actions to shut down CRT provides a cover for those who are not comfortable hearing the truth about the history and state of race relations in the U.S.

CRT opponents have taken their opposition to the political realm where legislation has been created at both state and the federal level to ban CRT teachings. Common elements of some state legislation include:

• Banning any discussion or teaching that the U.S. is inherently or fundamentally racist
• Bans on divisive concepts
• Teachers being required to teach without giving deference to any one perspective
• A ban on discussions of systemic racism and sexism that would make someone feel guilty about their skin color
• Drastic funding cuts for anti-bias training
• Provisions allowing the state to withhold funding for schools that violate these bans

 

Action at the Federal level includes the former presidential administration’s “Executive Order on Combating Race and Sex Stereotyping” in September of 2020. This Order directed federal agencies to end trainings about diversity, equity and inclusivity and discussions on critical race theory. There was even a phone number for people to report their employer for hosting such trainings. Thankfully, a federal judge later blocked the directive and the Biden Administration has rescinded the Order.

And in the spirit of this rescinded order, I aim to continue to speak the truth about inequitable systems that privilege certain people over others which create disparate outcomes, by offering a workshop on Critical Race Theory. I offer this workshop, not in the spirit of making anyone feel badly about who they are because talking about systemic racism is not personal or race blaming, but to raise awareness about inequity so that we can do better. Thinking critically about America requires Americans to separate their personal identities from American institutions and to think about inequity from a systemic perspective. Once we do this, we can have a real conversation about equity and inclusion that will make America great for everyone.

 

Are you interested in having a respectful conversation about whether Critical Race Theory is pro or anti-American? If so, please visit to register for this workshop: https://www.distinctivevoiceconsulting.com/store/critical-race-theory-pro-american-or-anti-american-workshop-saturday-march-18-2023-1000-am-12-noon-pst-via-zoom

 

 

DISTINCTIVE VOICE CONSULTING

FEBRUARY 2023

IF ALL LIVES MATTERED

by Russell Harris Jr

 

IF ALL LIVES MATTERED

ALL OUTCOMES WOULD BE THE SAME

OR HAVE A STRIKING SIMILARITY

TO A WORLD WITHOUT POLARITY

 

IF ALL LIVES MATTERED

THERE WOULD BE NO PERCEPTION

OF A THREAT FROM YOUR PERSPECTIVE

OR ANY VALID SIGNIFICANCE

TO YOUR FEAR DRIVEN IGNORANCE

 

IF ALL LIVES MATTERED

WE WOULD AS PEOPLE OF COLOR

 ALSO LIVE TO TELL THE TALE

ABOUT GETTING A WARNING

A CITATION OR AT WORST – A SAFE RIDE TO JAIL

 

IF ALL LIVES MATTERED

THEN POLICE WHO COMMIT OFFENSES

AGAINST THOSE WHO ARE DEFENCELESS

WITH EVIDENCE INSURMOUNTABLE

WOULD BE HELD EXTREMELY ACCOUNTABLE

 

IF ALL LIVES MATTERED

ALL HUMAN LIFE

 WOULD BE VALUED THE SAME

POLICE WOULD POLICE THE SAME

CHARGES WOULD BE THE SAME

JUDGES WOULD RULE THE SAME

STATISTICS WOULD REFLECT IT

AND NO ONE WOULD REJECT IT

BLACK LIVES MATTER

 

An equity, diversity and inclusiveness Gratitude List

By Kim Harris, M.Ed.

Distinctive Voice Consulting

January 2023

www.DistinctiveVoiceConsulting.com

 

In honor of the new year, I’d like to take a break from calling out bigotry and inequity to discuss strides in equity and inclusiveness for 2022. Below are some things that came to my mind but I would like to see this list grow. To that end, I am asking that you help me grow this list by adding to this list in the comments section of this blog.

 

2022 Equity, Diversity and Inclusivity Gratitude List

 

1.       The Justice40 Initiative to ensure that federal agencies deliver 40% of the overall benefits of climate, clean energy, affordable and sustainable housing, clean waters and other investments to underserved communities.

2.       An executive order was signed to improve public safety and criminal justices for Native Americans, and address the crisis of missing and murdered indigenous people.

3.       The DOJ restricted the use of chokeholds and carotid restraints by federal law enforcement offices, placed some restrictions on the use of no-knock warrants and required the use of body cameras.

4.       Justice has finally been served for Atatiana Jefferson, an un-armed African-American woman who was murdered in 2019 by a Fort Worth Texas police officer, responding to a wellness check call.

5.       The President signed Executive Orders to advance educational equity for Black, Hispanic and Native-American students.

6.       The COVID-19 Hate Crimes Act was signed into law which aims to stop the increase in violence against Asian American communities.

7.       The first African-American woman was sworn in as a Supreme Court justice.

8.       In Washington State, Seattle’s Chinatown International District (CID) community organized protests to stop the expansion of a Sound Transit station in their neighborhood. Expansion opponents claimed that the CID bore an unfair amount of burden for this project.

9.       In Whatcom County, Washington, the county council passed a resolution to establish the Whatcom Racial Equity Commission on November 22, 2022. The commission aims “to gather, review, and evaluate data and to make recommendations on eliminating racial inequities, in all its forms throughout Whatcom County.”

 Your EDI Gratitude entry here… (Please add below in the comments)

 

 

Black Friday Bias: How White Supremacy Culture Reared its Ugly Head this Holiday Season

Winter 2022 

By Kimberly Harris, M.Ed.

Distinctive Voice Consulting

www.DistinctiveVoiceConsulting.com

 

“You only had to wait an extra five minutes,” said the dominant culture/white appearing store employee at a major department store in my home town. I could see the pleading look in her eyes begging me to let it go. But I wouldn’t. Me and my husband’s time was just as valuable as the dominant culture/white appearing person’s time who cut in line.

 

It started out as a pleasant shopping trip. My husband and I went to catch some Black Friday sales at the mall. After selecting our deals from one store, we approached a check stand with a short line. When we reached the check stand, I noticed a woman standing off to the side and saw that she was in line so my husband and I yielded to her and stood behind her. When it was her turn, she approached the check stand and to our dismay, whipped out three sheets of paper with bar codes on them and proceeded to try to return or exchange something. The clerk attempted to help the customer but after several minutes it became increasingly clear that the customer was not going to be able to accomplish what she set out to do. My husband and I continued to wait patiently but the thought did cross my mind, “Who tries to return things on Black Friday?”

 

After several more minutes the white appearing employee who I referenced at the beginning of this story, came to the check-stand and began to help a white appearing customer who was not in line. My husband and I gave each other a look and he approached the checker to explain that we had been waiting in line for awhile and should be next. The checker ignored my husband and continued logging in to her cash register. My husband then knocked on the counter to get her attention and she still ignored him. So, I approached the area and joined in to explain that we were next in line and had been waiting for several minutes. She looked at us and continued what she was doing.

 

In the meantime, the line cutting customer’s eyes were wide with fear but neither the customer nor the employee made any attempt to right the wrong. They just ignored the conflict and continued on as if my husband and I did not exist. Because my husband and I refused to be ignored, the employee finally opened her mouth to apologize but continued helping the customer. I asked for a manager and the other checker helping the customer with the return stated that the employee allowing the line cutting was the manager. My heart sank because she was in a leadership role, modeling white supremacy culture.

 

I then thought of the dynamic, Black man and Black woman customers waiting, white woman customer and white woman manager being called out on not being fair. The dynamic brought to mind two points from Tema Okun’s model of White Supremacy Culture which can be found here: https://www.whitesupremacyculture.info/

 

The two points that I believe were at play here were: “defensiveness and denial” where the cashier initially denied my husband’s voice when he tried to tell her we were waiting first. The other point I see here from Tema Okun’s model is the “right to comfort and fear of open conflict”. The employee did not want to admit that she was wrong and preferred denying my husband and I fair treatment while she prioritized the white comfort of herself and the white customer. She also demonstrated a fear of open conflict. The entire exchange soured my holiday spirit. After helping the line-cutter the clerk then rang up my husband but I left my purchase items on the counter in protest.

 

To help prevent these types of exchanges, i.e., the marginalization of BIPOC people, I started Distinctive Voice Consulting in 2014 to train community members and business employees on how to handle these types of interactions. The employee’s reaction was to ignore us, then apologize, but continue her behavior of helping the white-appearing customer first. Both white folks had a responsibility: the employee should have stopped what she was doing, acknowledged that there was a line, apologized to the person she was helping and asked her to get in line and wait her turn. The customer should have acknowledged her transgression and followed the rules of our social construct which is first come-first-serve. But of the two people, I expected the employee to do the right thing: to be willing to be uncomfortable by serving the Black customers before the white appearing customer. This action takes work. It takes training and willingness to look deep into ourselves to unearth our unconscious bias and to retrain our brains to avoid white supremacy culture. This is difficult because we have all been indoctrinated into white supremacy culture in the United States. White supremacy culture is as invisible as the air we breathe. Unlearning white supremacy culture may feel like someone is taking our breath away. But it is what needs to happen. I started my business to help create a world of true equality, help people see their bias, and awaken people to behaviors, practices and policies that disadvantage some and advantage others.

 

To this end, I have created a new offering to help individuals acknowledge their unconscious bias. It is called a personal diversity audit. This audit is different than my institutional audit where I evaluate bias within an organization. With a personal diversity audit, I provide you with an individual 30 question survey to assess your bias, equity and inclusion. I have one test for staff and one test for managers. I have various packages based on all budget types.  If you are interested in a personal diversity audit, an institutional audit for your business or place of employment, diversity training or having me facilitate conversations about equity and inclusion, please contact me at DistinctiveVoiceConsulting@gmail.com or visit my website www.DistinctiveVoiceConsulting.com

 

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